Introduction to lean six sigma lean six sigma has its origins in the electronics company motorola it was coined in 1986 as a methodology to reduce defects it is a powerful tool over the last few decades companies all over the world have saved countless millions by incorporating lean and six sigma strategies into their processes. Lean six sigma is an approach to management that focuses on delivering customer value it is an approach supported by a framework methodologies and skills that delivers this value by emphasizing efficient operational processes and quality outcomes as such it is at the core of the organizations strategy to meet the needs of its customers clients subscribers end users or patients. Lean tools are utilized across many industries from manufacturing to engineering to finance and organizations often leverage them together with six sigma methods though there are some differences between the two frameworks the underlying philosophies behind lean and six sigma complement each other exceptionally well lean tools are designed to eliminate invaluable processes while six . The lean six sigma pocket toolbook blends lean and six sigma tools and concepts providing expert advice on how to determine which tool within a family is best for different purposespacked with detailed examples and step bystep instructions its the ideal handy reference guide to help green and black belts make the transition from the classroom to the field. Then lead to risks for product defects product defects whether in a tangible process or a service lead to poor customer satisfaction by working to reduce variation and opportunities for error the six sigma method ultimately reduces process costs and increases customer satisfaction in applying six sigma organizations teams and project managers seek to implement strategies that are